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If you’d like to support us we'd recommend Patreon.
You can pledge/donate as much as you want and in return your name will be added in the credits of our videos and you will get exclusive updates and content on the platform!

Frequently Asked Questions

Click on a question below to reveal the answer

Product Questions

An LXF file is a compressed file containing 3 separate files which include the details of a 3D model. This file contains all the information about the model including the colors, the shape and the position of parts of the 3D model.

LXF files were developed by the LEGO Company and are safe to use, download and share among online users.

You can open this file using the LEGO Digital Designer program. This program was officially created and developed by the LEGO Company. You can download it for free on their website.

It helps to protect our models under our own copyright. There are some models that are made with a lot of effort and time. To prevent our models to be easily distributed across the internet, we put fees on them to compensate any potential loss made by others making profit from our models. All our models are copyrighted except for those that were not made by us (FAN MOCs).

You can read more details about our copyright here.

The Bobby Brix Channel isn’t monetized on YouTube (due to the latest YouTube policy changes in monetization membership) and currently doesn’t have a viable number of patrons on Patreon to support the hosting fees of the website and the domain name.

Also, the people behind The Bobby Brix Channel are human and need food and support for basic stuff and to make LEGO models requested by fans.

Payment Questions

Refunds are not eligible for our products to avoid frauds. Downloadable products are not trackable, meaning that there is no guarantee the product will be deleted by the client after a refund.

Please try again. If it fails again, delete your cache and cookies and restart your browser. Check that you have entered your details correctly on the PayPal portal. If nothing helps, contact the staff.

Once the transaction has been completed and confirmed you will find your product in your dashboard. Go to your account’s dashboard and scroll to the bottom. You will see your order ID and product attached with the download link. You can also download an Invoice of your purchase.

If you don’t you see your purchase product, contact the staff. You will receive a reply within 24 hours.

Yes, it is. Our website is encrypted with a modern SSL secure website encryption and connection protocol provided by the “Let’s Encrypt” community. Additionally, all payments are done on an external encrypted platform managed by PayPal. Your payment details are safe and encrypted from all threats.

Advertising Questions

Depending on the time you’ve made the request, your participation in the program may be approved instantly. Otherwise it will take up to 24 hours for the approval to be confirmed.

Your account does not expire. Your advertisement rights expire after 30 days. You can always renew these rights buy repurchasing the same ad space or by purchasing a different ad space on this website.

Yes, you can. There are no limits on the amount of advertisement spaces bought by an advertiser.

Go to Account Dashboard >Premium Advertising >My Banners > Upload Banner. Upload the banner with the exact size of the ad space you purchase. You can upload up to 4 different files in JPG/JPEG/GIF formats.

Go to Account Dashboard > Premium Advertising > My Orders > Select Banner > Save. You must have at least one banner uploaded on your account for this to display (see instructions above).

Make sure you uploaded a banner in JPG/JPEG/GIF format. If it won’t upload, contact the staff.

Make sure you uploaded a banner with the exact same size as the ad space you purchased. If it won’t display, contact the staff.

Other Questions

Yes, you can and totally for free! Contact us through our contact form or on the forum. We will give you a reply within 24 hours.

No, you can’t. At the moment, we do not allow multiple users to sell their products on this website.

You can share your idea on our YouTube channel, website forum or by contacting us through the contact page.

Contact the staff through the contact form. The process is done nearly instantly. You also have the right to request a copy of the data collected from your account on this website (name, email, etc.)

Do NOT follow this link or you will be banned from the site!